Shopping Guide

We are unable to accept orders that exceed 200,000 Japanese yen due to different customs clearance procedures.
If you are ordering more than one item and the total amount exceeds 200,000 yen, please place your orders separately so that the total amount is less than 200,000 yen per order.
*Please make sure to enter your order information in English.
If information is in other languages, errors may occur in details such as the delivery address.

Due to various reasons, there may be delays in deliverling or we can't ship any orders with our courier EMS or UPS.
At this moment, we can ship to mainly Asian countries and the United States.
Sorry for inconvinience, but if you need further informations, please refer the followling URL about official announcement of EMS's service.
For other regions and countries, please contact us in advance.
https://www.post.japanpost.jp/int/index_en.html
Thank you for your cooperation.

Shipping charges vary depending on delivery address.
The shipping fee for bags ranges from 5,000JPY to 7,000 JPY, and for other small leather goods from 2,000 JPY to 4,000 JPY.
The total amount to be paid by the customer is the price of the product plus shipping charges.

Any local customs duties, VAT and GST etc. are not included in the amount that you paid at our online store.
Please note that if these taxes are required, you may be asked to pay them by customs or the delivery carrier.
In addition, depending on the location of your delivery address, local taxes and state taxes may be added when receiving your package.
We appreciate your understanding.

Delivery date cannot be specified. We apologize for the inconvenience.

We accept the credit cards. Also, we accept Shop Pay, Apple Pay, Google Pay, and Paypal.

・Credic Card
We accept the following credit cards:
Visa Mastercard AmericanExpress
* Installment payments depend on the credit card company. Please contact the card company for further details.

Credit invoice date : The payment will be the product shipping date.
Credit card usage : Due to security concerns, credit card usage restraints are not sent. Please confirm your statement sent by your card company.

Since our online store does not support the purchase of products using flip phones, please purchase via PC, smartphone, or tablet PC.

GANZO products use natural leather.
In order to take advantage of the texture of the material, many products are finished with dyes, so that the amount of processing is kept to a minimum.
Therefore, there may be natural scratches, irregular coloring, abrasions, and creases (wrinkles from the actual animal).
In addition, depending on the material, there may be traces of pore marks called pinholes.
Please note that these are the natural characteristics of leather.

In Bridle leather, the bloom (wax), that is unique to Bridle leather, may appear on the surface of the leather in a white color.
This will fade with use.

Because GANZO products use natural materials, even if the same dye is used, individual differences may occur in color.

The color of the products listed is as close as possible to the actual color.
However, depending on the settings of your personal computer, smartphone and/or the monitor environment; the color of the image may differ from the actual product.
We kindly ask for your understanding.

Many GANZO products are colored with dyes.
Most of the products are not waterproof or color-fixed in order to preserve the texture of the material.
This results in a natural finish with transparency, but also causes discoloration.
This cannot be avoided with current dyeing techniques.
When using, please be careful of color transfer that may occur to clothes etc.

Although all measurements are performed according to unified rules, there may be some errors in the thickness and length.
In addition, products with varying sizes at the upper and lower ends (mainly bags, etc.) may have errors due to the thickness and width of the product.

Bags are, in principle, shown in external dimensions.
Depending on the thickness of the material, the capacity may be different.
If you would like more detailed information, such as inside dimensions, please contact us by e-mail.

Our wallets are based on Japanese banknotes and coins.
Please pay special attention to the size when purchasing.

We do not accept returns or exchanges unless the product is defective.
Please carefully confirm the size and specifications before purchasing.
In the case of defective products, please contact us by e-mail within 14 days of delivery.

In the case of returning a defective product, please contact us by e-mail in advance. We will verify the claim and then contact you for the return address.
*We may consult with you regarding the return location and method, depending on your location.

■Notes
When returning a product, please enclose the following that was attached to the delivery.
・Copy of invoice (shipping label)
・Invoice
Both are required for customs clearance, so please keep it after receiving the products.

We do not accept returns or exchanges in the following cases:
・If the cause of damage is after using the product

We will cancel the card payment made at the time of purchase.
Therefore, the refund amount will only be the price paid by the credit card.
We cannot refund extra charges, such as taxes that were incurred at the time of delivery.

E-mail : ganzo-net@ajioka.jp
*Responses by e-mail are made during business hours only (Japan time: 9:30 - 18:00).

Ajioka Co., Ltd. uses RapidSSL technology to protect your privacy.
Therefore, the contents input at the time of ordering or on the enquiry page are encrypted and transmitted.
You can ensure that the site is in an encrypted state when the URL begins with https://.

Please use our website with a peace of mind.

If you’d prefer a gift wrapping option, please choose “yes” in product detail pages.
* All bag category items will be delivered in basic packaging.
* Wrapping materials are subject to change without notice.

The wrapping paper is brown.
It is decorated with a leather chip and brown strings, then fastened with a GANZO sticker.
We will choose the color of the leather tag.
Products will be wrapped individually for multiple purchases.

Bags are placed in a GANZO paper bag then fastened with a leather tag and brown strings.
There is no dedicated box, therefore we place it in the previously mentioned GANZO paper bag.
*We cannot wrap several products as some products are too large to be placed in paper bags.

A GANZO original message card will be included for customers who wish to wrap the purchased product.
Our gift wrapped products will come with the message card.
The message cards are subject to change without notice.

*We do not write messages at our shop. We kindly ask for your understanding.